Refund & Cancellation Policy

Last updated: 2026-09-01

1. General

This Refund & Cancellation Policy explains when customers may cancel a purchase or request a refund from EQE School LLC.

2. Online tutoring

A tutoring session may be cancelled or rescheduled by contacting us at least [24/48] hours before the scheduled start time. Where the required notice is provided, the customer may choose a rescheduled session or refund, subject to the terms communicated at purchase.

3. Digital study materials

Because digital materials may be made available immediately after purchase, refunds for digital products are handled in accordance with applicable law and the specific terms shown before purchase. If a digital product is defective or cannot reasonably be accessed, please contact us so we can correct the issue or provide an appropriate refund.

4. Mock examinations and events

Cancellation deadlines and any applicable refund amounts for mock examinations or community events will be stated when the booking is made. If an event is cancelled by EQE School, customers will receive a refund or another appropriate arrangement.

5. How to request a refund

Send your request to eqeschool@example.com and include your name, the service or product purchased, purchase date and the reason for the request. We may ask for reasonable information needed to identify the transaction.

6. Processing refunds

Approved refunds will normally be returned using the original payment method. Processing times may depend on the payment provider or financial institution.

7. Statutory rights

This policy does not limit any mandatory consumer rights or other rights that cannot legally be excluded under applicable law.